E = ?
I heard you all say E=mc2
That is the power of a formula, it stays in our memory and gives us a conceptual understanding of the subject.
Out of curiosity, I was exploring can Trust be represented by a mathematical formula?
What made me contemplate about Trust?
In my opinion (own perception and interactions with family and friends) and from the public discourse, globally Trust has become fast eroding social capital. This contemporary relevance of Trust and Mistrust got me to explore this subject.
Oxford dictionary defines Trust as the feeling you have that somebody or something will do what they should do; the feeling that somebody is honest and good.
Moving away from language, when I tried to look at Trust from the point of view of a mathematical formula, I stumbled upon a beautiful concept called 'Trust Equation', which I am sharing here for our collective learning:
TRUST EQUATION:
T = (C+R+I) ÷ S
The concept of Trust Equation was introduced by David H. Maister, Charles H. Green and Robert M. Galford in their book, Trusted Advisor.
Let's look into all the factors of Trust Equation, in details:
- T: Trustworthiness
- C: Credibility
- R: Reliability
- I: Intimacy
- S: Self-orientation
- T (Trustworthiness) is the trust factor between the two individuals.
- C (Credibility) is one's credentials, truthfulness and transparency. In simple words, how believable one is to others.
- R (Reliability) is how others perceive the consistency of our actions and it's connection with our words (integrity).
- I (Intimacy) is the sense of security one generates for people around him/her, so that they feel safe to share and discuss.
- S (Self-orientation) refers to where does one's personal focus lie? Do they have my best interest in their mind or Are they are doing this for themselves?
- C, R and I (Credibility, Reliability, Intimacy) are the numerator
- and S (Self-orientation) is the denominator of the equation.
- The C and R are the Rational components (In fact these are measurable attributes).
- I and S are the Emotional components (Difficult to measure directly but can be inferred indirectly from one's behaviour).
What inferences can be drawn from Trust Equation?
- Trust Equation reflects the balance of Mind and Heart.
- C, R and I increases Trustworthiness
- Whereas S decreases Trustworthiness
- It takes long term commitment and effort by both the Trustee and Trustor, to build a Long-lasting, Meaningful Relationship (whether it is in personal space or in a business context).
- In essence, "Relationship trump transactions, with trust at the heart of the matter" - Charles M. Green
Reflecting upon some contemporary incidences of Mistrust and it's correlation with Trust Equation: (Living in middle of a pandemic, I couldn't think beyond COVID-19 related incidences)
- This COVID-19 pandemic, has lowered the trust factor of general public on WHO (World Health Organisation). Several investigative journalism have pointed out WHO's flip-flop on handling the Corona virus outbreak in China when it was still in Phase 2 (localized within Wuhan). WHO's approach towards China has raised questions if WHO (an international organization) applies the same standards for all countries or there is differential approaches based on the country's power quotient? This lowered C (credibility), R (reliability) and S (Self-orientation) factors caused an overall decline of WHO's Trustworthiness (T) in public perception.
- Recent publication of a clinical study on the drug HCQ (Hydroxy Chloroquine) in Lancet a highly reputed medical journal has caused a huge dent on it's Trustworthiness which was build over two centuries (a 197 years old journal).
- Had no positive treatment outcomes on COVID-19 patients and
- It caused Cardiac rhythmic irregularities and increased the risk of cardiac fatality.
On the basis of this published study medical practitioners stopped prescribing HCQ and ongoing HCQ clinical trials were stopped across the globe. Later when discrepancies were noticed by peer reviewers and they demanded to see the raw data, the authors backtracked as they couldn't furnish the data. The paper was subsequently retracted from Lancet with an apology from the authors.
This incident raises serious questions ranging from conspiracy theory, to conflict of interests (HCQ an effective cheap drug can potentially lower down the market valuation of a new research drug from an innovator company), to political affiliations (Did Trump's endorsement of HCQ, politically polarized the drug and a section of scientific community developed a bias towards HCQ?).
Whatever be the truth behind this, such irresponsible act of publishing a unsubstantiated study had put so many life at risk, by depriving them of HCQ from their treatment protocol. This incident shows low C (credibility) and high S (self-orientation) factors of the authors and the editorial board (conflict of interests or personal biases), reduced Lancet's Trustworthiness (T) which was build over two centuries.
3. There are innumerable accounts of such mistrusts which keeps exploding at institutional or individual levels. Collapses of giant corporations, financial institutions or sportsperson falling from grace due to doping or shady financial transactions all are due to compromise of either or all factors C (credibility), R (reliability), I (intimacy) and S (self-orientation) as explained by the Trust Equation.
4. Similarly on a positive note, when a company or a brand or a person commands Trustworthiness, it can be correlated to high standards of C, R, I and S factors as explained in the Trust Equation.
Summary:
Trust is the key ingredient for Social Capital. Without trust no meaningful relationship can be forged. Therefore it is important to nurture the attribute of Trustworthiness in us, for becoming effective individuals and to become a better human being, professionally and personally.
"Relationship trump transactions, with trust at the heart of the matter" - Charles M. Green
Trust Equation: T = (C+R+I) ÷ S serves as an easy to recall formula, which gives us the conceptual understanding of Trust, in a simple yet profound manner!
References:
- Understanding the Trust Equation and 12 Trust Tips - Webinar by Charles H. Green https://www.youtube.com/watch?v=rfc7Cbmk6WM
- The TrustedAdvisor https://trustedadvisor.com/articles
- How Trustworthy are you? article by John Baldoni on HBR https://hbr.org/2008/05/how-trustworthy-are-you
- Surgisphere: Governments and WHO changed COVID-19 policy based on suspect data from a tiny US company. https://www.theguardian.com/world/2020/jun/03/covid-19-surgisphere-who-world-health-organization-hydroxychloroquine
- China delayed releasing coronavirus info, frustrating WHO https://apnews.com/3c061794970661042b18d5aeaaed9fae
- Star Cardiologist Mehra and data doctor Desai - story of Indian experts behind HCQ scandal. https://theprint.in/health/star-cardiologist-mehra-data-doctor-desai-story-of-indian-experts-behind-hcq-scandal/436601/
Trust, to be trusted and to feel the same for other fellow beings is very rare now a days. But trust equation is something new. You have excellently portrayed the concept. Comparison of current world scenarios made it easy to understand. Thank you for sharing such a beautiful topic. Expecting more in coming days.
ReplyDeleteAlin
Yes Alin, unfortunately Mistrust has become a global phenomenon. This feeling was the trigger for me to explore and write about Trust.
DeleteThe trust equation in the current world scenario is nicely portrayed by you Abhi. Worth reading. Like it.
ReplyDeleteThank you Amiya.
DeleteWell said and written. It explains everything perfectly
ReplyDeleteThank you for your compliments.
DeleteGood one, explained well.
ReplyDeleteThis is the first time I read about a trust equation. Thank you.
Thank you Sagar. Glad that you liked it and discovered Trust Equation from this write-up.
DeleteVery well articulated Abhishek. S is probably the key factor here in my perspective and certainly deserves to be in the denominator as you rightly illustrated. This factor "S" could vary widely depending on an individual's pre convinced notions, upbringing, environmental factors, past baggages which have an impact on the emotional intelligence or quotient which unfortunately brings down the Trust. Loved this mathematical analogy. Keep them coming. Cheers!!
ReplyDeleteThank you Anamika for sharing your valuable opinion. Interesting, I is the most important factor in the equation. You can find a mention about this by Mr. Charles H Green (1st link in the references).
DeleteI really liked your elaboration about what constitutes the S factor. Yes the Nature and Nurture plays a key role in determining S.
Very well explained on the trust equation, which I feel is vital in today's world. Thanks for sharing your insightful thoughts Abhi..Enjoyed reading every bit of it.
ReplyDeleteThank you Harish. Yes I too felt, the Trust Equation is a good quantitative representation for the concept of Trust.
DeleteTrust equation usually many don't speak about. Very well explained. Thank you Abhishek
ReplyDeleteThank you Ananya. Yes agree, we should spread awareness about Trust Equation as it has wide applicability.
DeleteVery well written and explained. Worth the read.
ReplyDeleteThank you Arko.
DeleteGood one Abhishek, I feel S is the most important as someone also mentioned. I have one question though should we multiple S with C+R+I.
ReplyDeleteT= (C+R+I)xS.
Thank you. Mr Charles H. Green mentions I is the most important factor in the Trust Equation (you will find this being mentioned in the 1st link, in references).
DeleteThe Trust Equation is validated by the researchers so this equation might not be alterable. Probably, there can be other methods/equations for quantifying Trust.
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ReplyDeleteAbhi, you really got me thinking on this topic. How about T= C+R+I/ S f (x) where limit x tends to zero, making your trust infinite. In other words if we can nullify factor S completely , then are only left with trust. 😂
DeleteThat's a good thought Anamika. Infact f(x) is applicable to all the factors. If you apply f (x) to C,R and I in numerator and make x to zero the outcome will be exact opposite of what you pointed out, left with no trust :)
DeleteDear Abhi, rightly said.. Trust is vital.
ReplyDeleteTrust equation is thought provoking. Thankyou for writing on this, is very informative.
Thanks Riz. Yes the Trust Equation is indeed thought provoking.
DeleteVery well correlated to the current scenario. Credibility unfortunately equates to money power which equates to trust.. Kingfisher, Punjab national Bank, Anil Ambani, Nirav Modi due to money power, created false credibility, trust and siphoned billions of rupees of trusting investors!
ReplyDeleteSame with USA and WHO
Thank you for sharing your valuable comments. Yes, all these examples national and international points out to the global phenomenon of eroding Trust. Quite unfortunate.
DeleteThank you for writing! I never knew about trust equation. Insightful!!
ReplyDeleteThank you Sonal.
DeleteWonderful explanation..situations are correlated perfectly..I had no knowledge on Trust equation previously. Thank you for sharing such informative topics.
ReplyDeleteThank you Ahana.
DeleteThis is really insightful and nicely written. Never read about trust equation before.
ReplyDeleteThank you Jalak.
DeleteNever knew about this 'Trust Equation' !!!!! What a beautifully crafted Article !!!!
ReplyDeleteThank you for sharing Abhishek !!!
Thank you Abhi for your kind words.
DeleteWonderfully written! Never knew Trust could be mathematised with an equation! Examples cited are very apt and relevant in conveying the message , another great read !!! Thanks 😊
ReplyDeleteThank you Sreeparna for your compliments.
DeleteThe Trust equation is something new and it makes a lot of sense.The application to understand the current scenario is very apt, and insightful.
ReplyDeleteThank you for writing this post, Abhishek!
Thank you Ayan for your kind words.
DeleteYou have shared great examples to explain what is trust..I enjoyed reading every bit
ReplyDeleteThank you for your compliments.
DeleteEasy to understand and yet thought provoking. Wonderful article to get your mind running!
ReplyDeleteLiked your metaphor of mind running. Thank you for your kind words.
DeleteThanks for writing and sharing this article. Explains the trust building pillars, on global front, in a wonderful way.
ReplyDeleteHi Reetu your metaphor of building pillars of Trust is too good. Thank you.
DeleteWell written and thought provoking blog!
ReplyDeleteThank you for your compliments.
DeleteWell written Abhishek...The trust equation was new for me however with an example it was really an easy to understand...Keep writing...
ReplyDeleteThank you Swati.
DeleteVery well described Abhishek Da. Now by applying this equation understanding of Trust will be very transparent. Thank you for sharing.
ReplyDeleteThank you Monalisha. Agree, the Trust equation explains the concept of Trust in a simple yet profound manner.
DeleteThanks Abhishek for sharing such an insightful thought on the "Trust Equation". It really nurtures the mind with a new perspective and correctly portrays the current global scenario.
ReplyDeleteThank you for your kind words. Yes for me too it was a refreshing perspective.
DeleteVery well written Abhi with new concept on Trust. Please keep posting such good blogs.
ReplyDeleteThank you Anitha. Will do.
DeleteTrust is the highest form of human motivation.It’s the foundational principle that holds all relationships.Very well explained on the trust equation.Thank you Abhishek.
ReplyDeleteThank you Amresh. Totally agree with you, Trust is the foundation which holds everything together.
DeleteVery innovative and interesting topic...thanks for sharing Abhishek
ReplyDeleteThank you Joyshri for your kind words.
DeleteEnjoyed reading! Many points made me ponder introspectively. Thanks for sharing and loved the art/sketch by jr. Champ :)
ReplyDeleteThank you Payal for the compliments for the post and for the drawing. Kanishk will be all smiles :)
DeleteReally a good topic and nicely articulated. Very nice..
ReplyDeleteThank you Senthil.
DeleteThe trust equation with the take on covid-19 pandemic situation was interesting. Enjoyed reading thoroughly.
ReplyDeleteThanks Soumi. The ongoing Covid-19 crisis is bringing out the good and bad sides of human behaviour.
DeleteVery nicely explained and with those examples using the current scenario it was much easier to relate and understand the trust equation.. Thank you for sharing!
ReplyDeleteThank you for your kind words.
DeleteHi Abi, firstly I liked the handshake art from Kanishk.
ReplyDeleteComing to Trust equation, got a mathematical version with detailed relevance. Enjoyed reading it and please continue to post more blogs. Thanks Sudhakar
Thank you Sudhakar for your compliments. Will convey your praises to Kanishk. He will be very happy:)
DeleteThank you Sudhakar for your compliments. Will convey your praises to Kanishk, he will be very happy:)
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ReplyDeleteHey Abhi it is nicely presented. It is very well explained by current situation. Great
ReplyDeleteThank you for your encouragement.
DeleteVery nice abhi. Good correlation and creation. U are utilizing time in a productive way.
ReplyDeleteThank you Rajneesh.
DeleteWell written Abhi. Worth of reading !
ReplyDeleteThanks Vinil
DeleteThanks for sharing Abhishek, very well written!
ReplyDeleteThank you.
DeleteWell articulated Abhi. Trust equation is something new I learnt. Very much needed in today's time. Thank you for sharing this with us.
ReplyDeleteThank you Lisha. Glad to know you found it useful.
DeleteI have always believed in the saying called, to be trusted is a better compliment than being loved. If you can trust someone inside out any bond personal or professional can flourish. Thank you Abhishek for sharing this thought, I truly enjoyed reading each bit of it.
ReplyDeleteThank you Varsha. Very well articulated opinion from your side. Thanks for sharing.
DeleteExcellent perspective.
ReplyDeleteBringing Objectivity in every subjective matter is not easy!
Abhi, You have explained Trust with a mathematical equation. Hats off!
The future generation will admire your impeccable efforts. Thank you
Thank you for your generous compliments and for the encouragement. It means a lot.
DeleteVery well penned down Abhishek in current scenario ...I never ever thought that trust could be mathematised with an equation! Enjoyed reading this mathematical analogy...keep writing and sharing
ReplyDeleteThank you. Yes it was a pleasant surprise for me too when I stumbled upon it. The Trust Equation is insightful.
DeleteVery well written Abhishek!! Have read about the 'trust equation' first time, quiet interesting it is 🙂
ReplyDeleteThank you Malvika.
DeleteA different insight which I have never heard of, worth reading it. Thanks to you Abhi for sharing such interesting topic. I was wondering why there is no mention about love factor in this equation, because sometimes this factor could drastically alter the output of this. Just my thought 🙂
ReplyDeleteKeep going
Regards Sujatha N
Thank you Sujatha. Very nice food for thought. From my understanding, the I factor (Intimacy) encompasses the attribute of Love in it, because I is about providing a safety net for the people around you.
ReplyDeleteWonderful! Mistrust has become the norm, as people strive for limited resources! Revisiting 'Trust' and its dependencies is absolutely necessary, so that few good folks, can gradually drive a positive change. Well thought!
ReplyDeleteA very interesting read. Quantifying an intangible value.
ReplyDeleteHi Abhishek nice one, I liked the way you articulated trust with current pandemic situation. Well written.
ReplyDeleteInsightful and worth reading.
ReplyDeleteHi Abhi,
ReplyDeleteWell articulated Abhi. I was not aware about this equations. Thank you for sharing this with us.
Insightful read Abhisek. I would also like to add that the traits of flexibility and adaptability would make strategic decisions of a leader more potent. Also add on a precise and timely execution ——— the mantra of success.
ReplyDelete